FAQ

 

 

Frequently Asked Questions

At Pryndale, we know moms and families have plenty of questions—so we’ve answered the ones we hear most often right here. If you don’t see what you’re looking for, don’t worry, we’re just an email away!

Where Do Pryndale Products Come From?

All of our products are carefully sourced from independent brands and creators within the EU, unless explicitly mentioned otherwise. We prioritize quality, safety, and thoughtful design, ensuring you and your little ones get the best.

What Payment Methods Can I Use?

We want to make shopping seamless, so we accept:

  • PayPal
  • Visa
  • MasterCard
  • American Express

How Do I Use a Promo Code?

Got a promo code? Here’s how to apply it:

  • On Mobile: Enter your promo code in the field located at the top of the checkout page. 👆
  • On Desktop: You’ll find the promo code field on the right-hand side of the checkout page. 👉

How Long Will Delivery Take?

For customers in the United Kingdom, delivery typically takes 4 to 12 working days. We’ll keep you updated every step of the way!

What If My Order Hasn’t Arrived?

Shipping delays can happen, but we’re here to help.

  • If your order is less than 4 weeks old, it’s likely just delayed. Thank you for your patience!
  • If it’s been over 4 weeks, email us at contact@pryndale.com, and we’ll look into it right away.

Can I Cancel My Order?

Absolutely! If your order was placed within the last 24 hours, you can cancel it.

Simply email us your order number at contact@pryndale.com, and we’ll take care of the cancellation and refund within a few days.

Why Are Items Missing From My Delivery?

If you’ve ordered multiple items, they may arrive in separate packages. This helps us streamline logistics and get items to you more efficiently.

Do You Ship Internationally?

Yes! Pryndale ships worldwide. Availability and delivery options may vary depending on your location, but we do our best to serve families across the globe.

How Can I Contact You?

Have a question that’s not listed here? Reach out to us!

Our friendly team is here to help and will respond within 24 hours.

Let me know if this feels aligned with your vision or if you'd like any more tweaks!